You've done well by answering diplomatically. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. Healthcare is not a place for gimmicks because health is precious and irreplaceable. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. I am an attentive listener and a compassionate caregiver. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. where i concurrently pursued a degree in both nursing and biological sciences. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. I greatly value diversity. I hope to involve them in various Kaiser community volunteering opportunities.". ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I also keep myself open to my colleagues so that they can know and understand me better as well. "My customer service skills with my patients are definitely one of my strengths. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. I carry around a notebook and write down important facts if I think there is a chance I will forget them. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. My approach is to tune out the negativity and try to figure out why the personality is difficult. New hires were appreciative of learning one on one. Kaiser Permanente Customer Service Specialist Interview Questions I would look forward to working in an organization of this size to better experience an even wider amount of diversity. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Find additional company focused interview questions by practicing from one of our industry sets. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Excellent! Truth is always key, so I will be honest and clear when communicating the news. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. You can begin with your recent education, family life, volunteer work, or talk about your travels. I had to submit my previous procedural logs and take a test. "Whether I am doing an independent project or working in a team environment, I always give my best. These experiences have really opened my eyes to working with people from backgrounds different than myself. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. It seems you would be a wonderful teammate to have around. ", "I am happy with what I do as a pharmacy tech. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. In a positive tone, discuss how you made the situation work! Most Asked Kaiser Permanente Interview Questions and Answers I know what I want to be done and how I want it done, so it's often easier to do it myself. Upon first taking the call, the patient was name calling and yelling. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. I'm a good listener, and my coworkers and patients like that about me. It sounds like you handled this matter with utmost urgency and great customer care. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. "Early in my career, I was working a night shift with minimal staffing on our unit. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Every day I learn something, and that's because I choose to get better. Discuss the reasons why will you be great at this job. These relationships are created from the ground up. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Discuss with the interviewer what you would expect for compensation if offered this position. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. By consistently rejuvenating in this way, I can give even more energy when I am at work. Behavioral 2. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. Are there any specific action steps you would need to take to reach your goal of becoming a PA? Instead, I got permission to spend a day in a highly-rated clinic serving the same population. When I hit my 20's, it was so important to me to learn about other cultures. We are all human with our weaknesses, so don't be afraid to share yours! You've answered well by sharing that you face stressful situations head-on. ", "I like my job, and I enjoy what I do. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. I continue to work on this on a daily basis. But this is usually just for transitions. Answer dates might appear two to three weeks before they were published. Finally, end your response by talking about the positive outcome. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. ", "Delivering bad news to a patient is very difficult. - I'm a recent graduate of San Jose state. Take a few minutes to tell the interviewer a few things about yourself. ", "I am an avid fan of Google alerts! 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. It seems you have found that balance. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". I think it's okay to be moved by someone else's experience, but I don't need to make it mine. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. By seeing and understanding the history, I can help guide a plan moving forward for the team. Also, I am organized, bilingual, and I have pharmaceutical knowledge. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Human beings all grow up in different manners and under different philosophies. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. "Every day at work, I remind myself that everyone I come across has their struggles. This sounds like a very collaborative workplace. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel.
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