<> Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Request details from Ticketek when booking your ticket. Why is there a time limit when I buy tickets? Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Gift Vouchers can be purchased for specific events when available. These tickets will be cancelled and reissued in the name of the new ticket owner. How do I update my credit or debit card details once they have been saved? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Venue/City Box Office - collect tickets when you arrive in New Zealand. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. My Ticketek; Gift Vouchers; When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. You can purchase and reserve tickets in any combination up to the ticket limit for the event. This allows the Friend Spotter feature to link your seat location with your Facebook friends. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. <> Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Yes, all events that Ticketek ticket for can be found on the mobile site. Going to an event with a social club, company, school, family or friends? Tickets can be purchased via our website here, or over the phone on 1300 722 515. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Ticketek Marketplace - Buy and Sell Tickets Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Some events have more than one price type. Are Refundable tickets available through Ticketek Marketplace? We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Proof of purchase may be required for any refund or exchange. If you're not signed in already, you'll be asked to sign in (or register) now. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. However, some events will have unreserved seating where it is first in, best seats. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Can I request a refund if I change my mind about attending the event? Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Group Bookings are available for selected events and are subject to availability. Postponed and Cancelled Events. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. An Ed Sheeran fan shared a screenshot of their Ticketek message. Your barcode to access tickets is generated upon your renewal. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. FAQs 2023 | AFL Membership In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Ticketek recommends that you select Registered Mail for these events where available. How to resell a Ticketek ticket - Tixel Blog How do I access Accessible seating tickets? Refer to specific details at each venue regarding accessing the stadium/park. Will I see personalised content on the mobile site? - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Replacement cards cost $10. Why can my friends (invitees) only purchase the held tickets one at a time? There are three delivery options: Note that for general admission events, tickets can not be replaced. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Will I be required to pay to reserve a seat? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? endobj Your barcode will be on the first page that opens (the homepage). No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. When will I receive my club of support merchandise pack? Sell tickets directly from your Ticketek Account. Enter the required information in the fields provided. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . What are the terms of concession tickets? Don't worry though, until you finalise your purchase the value will remain on your voucher. Ticketek's Group Bookingscan help you plan your next excursion. Terms & Conditions of Sale | Ticketek Australia Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Are Refundable tickets offered on Gift Voucher sales? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. The original expiry date still applies to any balance remaining on your voucher. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. How do I find my tickets once they are in Passbook? Be sure to select the discounted 'member' ticket. No, only Mobile Tickets can be added into your Passbook. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. By clicking this link, a web page will be displayed containing your ticket. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Can I delete the details of my saved credit or debit card? What are the reasons I can request a refund if I have purchased Refundable tickets? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Ticketek: A global leader in ticketing and technology. My address has changed. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.
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