If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). My electric company has been out already and have told me that it is Comcast's issue. Why is my Xfinity Cable box stuck on boot? In the 'To' line, type "Xfinity Support" there. Question: Does Comcast Hve To Repair A Cut Cable Line. Comcast Xfinity Outage Map Is The Service Down? How Do I Report a Problem with My Comcast Landline? - GetHuman Then it tells me it can help me better if I sign in. Hope this helps you out. 5. How do you get straight to a representative? Archived post. Select Restart Modem to begin troubleshooting. How to File a Complaint Against Comcast - Your Options - FairShake Can you please send us a Modmail message with your first and last name and full address? Let us know if you find downed or uncovered wires or cables in your area. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Type your message in the text area near the bottom of the window. For more information, please see our Report Issues with Your Xfinity Services - Xfinity Support Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Let us know. Emergencies and Safety | Consumers Energy Then it thanks me for signing in. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Occasionally there is a mix up and Comcast forgets to bury the drop. I have a downed wire in the middle of the street. You can contact 811 to get utility lines marked. If the center conductor of the cable is solid copper, it carries it quite well. I am at a loss. Never touch a downed overhead electrical line. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. A drop-down list appears. In order to get started can you please send me a Modmail message with your full name and service address? Stay put and call 911. Downed/hanging electrical wires - who to report to? | Universal Hub Help and Support Topic | Comcast Business Support Filing a report of a low hanging cable? - Google Groups Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! An official employee, such as myself or whoever is first available, will respond. There appears to be no other way to contact comcast/xfinity. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Our team can assist with getting those downed wires raised. Like. Call 800.288.2020 and select Repair. Click Continue. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Click the "New message" (pencil and paper) icon, 3. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. how do i report a downed comcast line? - perfumexo.com The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Xfinity Status Center - Check for Service Outages In Your Area Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Contact Us - Customer Service Phone Numbers & Chat | Frontier How do I report a downed telephone line? | AT&T Community Forums Privacy Policy. Search accounts based on account number, or chat online. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Our team can help get that line raised. Make the report to that person.. Companies respond better when others are watching. You have to sign up for gig service and sign a 2 year contract first. It's infuriating. Should you experience further issues, please create a new post. If you receive overhead electric service, your electric system con- sists of the following: 1. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Can you direct message us your name and address, please? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Verizon Customer Service - Contact Us | Verizon Help Center and Support Sky News is a British free-to-air television news channel and organisation. Thank you so much Anthony for sending us over those details and the Modmail. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages I do apologize once again for the delay on our end and sincerely appreciate all your patience! While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Choose the option that best describes your situation. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Call us at 800-477-5050. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. You aren't allowed to. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Some utility companies mark or paint their lines. I suspect it's an old wire). This post was marked as solved. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Report it as a hazard to your local PD, maybe they have a better contact. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. A drop-down list appears. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. If you smell natural gas or see downed power lines please do NOT use this page. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not a word either by phone, email or through the support chat since then. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Report downed power lines at 713-207-2222. . Please contact the moderators of this subreddit if you have any questions or concerns. Reporting A Downed Dangerous Pole | AT&T Community Forums How do I report an above ground cable down? : r/Comcast_Xfinity - reddit I think it may be the original phone line. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. The ground around your car may be energized. 3.) I don't have AT&T, or a landline. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast A recent storm brought down a tree which took down one of the above ground cables by my house. Include the words "Firewall Investigation" in the subject line. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Thanks. Whenever there is an outage, your first step is to report it via email or twitter. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. That person will tell you who the city's contact is in the Comcast governmental affairs office. How do I report a downed line in as few steps possible You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Click the direct message icon, 2. For immediate assistance, check out the Xfinity Assistant. Comcast does not do tree trimming. I am an Official Xfinity Employee.