Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Personally, though, I found it disappointing. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Buy Sukhinders Book! We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Being OK With Spectacular Failure. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. The Company offers tickets for live sports, music, and theatre events. Ticketbis makes it easy for users to attend events all over the world. Published and reprinted by permission of Houghton Mifflin Harcourt. Join the list. the exact pickup location and times. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. WebStubHub's Field Operations. wikiHow is where trusted research and expert knowledge come together. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Evaluating all of these factors, I agreed to join the company. Stubhub serves customers worldwide. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Arnaud Collin Global Head of Marketing. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Every order is 100% guaranteed. Eric Baker Founder. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Stubhub serves customers worldwide. WebStubHub has 21 current employee profiles, including Founder Eric Baker. StubHub gets a lot activity from users on Facebook than it does on Twitter. Read on to get the help you need to contact StubHub. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Thanks to all authors for creating a page that has been read 52,013 times. Find contact information here. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. In this regard I was right; but major unforeseen risks would also unfold on my journey. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Personally, though, I found it disappointing. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. His digital chapbook, The Internet, was also published in TL;DR Magazine. WebStubhub, Inc. operates as an entertainment ticket agency. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. The transaction, subject to customary closing conditions, is expected to close in mid-2016. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Call 1-866-788-2482 to speak to a customer service representative from StubHub. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Copyright 2021 by Sukhinder Singh Cassidy. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Email Address. Somehow, Id have to navigate us through it. The corporate office phone number is 415-222-8400. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Does StubHub have live chat? Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. NYC Flagship Office - Stubhub. Restrictions apply. Oscar Ferruz Director of Supply, Primary and Operations. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. He was thrilled to be buying his old company back fourteen years after hed left it. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. If you buy through links on our site, we may earn a commission. Come join us to plan your next live event experience! StubHub will refund your money if an event is cancelled or moved. Jeff Zwelling TBD. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S The ticket service changed its refunds policy just as the COVID-19 pandemic was picking We would be the company acquired, not the ones doing the acquiring. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. To subscribe, click on the button below and copy the URL into an RSS reader. The implications for my own role at StubHub were uncertain. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. WebHow To Contact StubHub Corporate Office Headquarters. Include your email address to get a message when this question is answered. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. I ordered tickets but can't view them online even with the access code. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. stubhub inc. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Stubhub, Inc. operates as an entertainment ticket agency. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. At StubHub, our mission is simple: help fans find fun. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Terms of the deal are not being disclosed. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Its possible that someone with an identical problem has posted for help before. To subscribe, click on the button below and copy the URL into an RSS reader. In February of 2020, we sold StubHub for $4 billion. WebOUR PARTNERS. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. WebNYC Flagship Office - Stubhub. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. WebSend us a message. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Within nine months of my arrival at StubHub, thats exactly what happened. Founder oftheBoardlist, Former President ofStubHub at. The Company offers tickets for live sports, music, and theatre events. By using our site, you agree to our. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. She has a successful track record scaling and growing businesses internationally. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. It was time for me to choose possibility once again. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. HEADQUARTERS. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. 2 if you have questions about buying tickets. Enjoying This Built In Excerpt? How do I get my tickets back if they didn't sell? Londons Investment Appeal Is Unraveling as Arm Heads to the US, UN report: Modern weapons being smuggled to Haiti from US, British Parents Turn to Home Equity to Help Young Buy Property, Japanese Unions Seek Biggest Pay Rise in 25 Years for Workers, Sorry, Fed, Most US Mortgage Rates Were Locked In During Pandemic Lows, Federal Grants Aim to Reconnect Communities Divided by Highways, Amazon Is Closing Its Cashierless Stores in NYC, San Francisco and Seattle, China E-Commerce Giant JD Set for $1.4 Billion Discount Spree, In Blacklisting Inspur, US Targets Partner Used by Intel and IBM, OpenAI Rival Stable Diffusion Maker Seeks to Raise Funds at $4 Billion Valuation, Between Rounds of Golf, Trumps Searching for the Perfect DeSantis Diss, Your Saturday UK Briefing: Sunak Chalks Up a Win as the Budget Looms, Harrods Shrugs Off Recession Fears as Rich Get Richer, FT Says, Wealthy NYC Family Feuds Over $258 Million Madison Avenue Sale, Tom Sizemore, 'Saving Private Ryan' Actor, Dies at 61, The Exhibit Reality TV Show PittingArtist Against ArtistIs No Masterpiece.