For those people needing to apply for their renewal this too can now be done byApplying online. passes that expire between January and March are in the process of being issued Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The county council will not reimburse you for any charges levied by medical specialists or advocates. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. Where can I get a bus pass for an older person? If you do not have your current pass, then please contact us. Necessary cookies are absolutely essential for the website to function properly. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You can apply for your renewal bus pass online. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. 2 Are senior bus passes renewed automatically? Apply for or renew your bus pass. 4 Apply online. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Higgins, Telford & Wrekin Councils Customer Services Manager, said. Lee Copyright Lancashire County Council 2022. pensioners. GCC understand there was a discount being offered for some local train travel. If you have any questions, you can call us to discuss your application on 0345 200 0388. Welcome to the Highways Service Information Centre. N94. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. current pass expires so pass holders dont need to do anything, just wait for a 5 Other ways to apply. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. If your pass has already expired you can still renew your bus pass. Open all. If you have not received your renewal form, please contact our information line on 0345 600 0659. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. How did the American colonies actually win the war and gain their Independence from Britain? Bus renewed people had to fill in forms and submit photographs but we have scrapped You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. In London, you can use your card on buses but not on the Underground Train services. Further information. However, you may visit "Cookie Settings" to provide a controlled consent. Call us on 0345 200 0388 for an application form or for assistance completing one. We will post your renewed bus pass 18days before the old one expires. Before your pass expires, we may send you a letter inviting you to renew it manually. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. I currently have a disability-related bus pass with companion entitlement. Currently this is at age of 66. An older persons bus pass has exactly the same benefits as a disabled persons pass. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Username Password Forgotten your Password? *A. Essex County Council is not responsible for this. Your browser does not allow scripting so some of the features of this page may not work. Companion passes are automatically renewed at least 2 weeks before they are due to expire. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. March 2023 renewals. If you move address, update the details on your bus pass at least three weeks before the renewal date. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. The expiry date will normally be five years from your birthday. Completed renewal forms will be processed and new vouchers issued approx. Blackburn with Darwen: The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. The pass is valid for the journey being undertaken, for example at the right time of day. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. You have moved since your last bus pass was issued and not informed us. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. We apologise for any inconvenience that this situation may have caused you. We also use third-party cookies that help us analyze and understand how you use this website. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. If you have any questions, please contact Essex County Council by calling0345 743 0430. Will receive a renewal form, as evidence is required to obtain a new pass. Renewing, updating or cancelling a bus pass. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. You won't need to renew your bus pass when it expires. You can find your renewal code located in the box towards the bottom of your renewal letter. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. If you have not received either a letter or full pack call us straight away on 01452 426265. Concessionary bus passes will no longer be renewed automatically. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. These are mostly people who have held a bus pass since at least 2008 and will now be . Renewing an older persons bus pass. You do not need to renew an igo card. thurrock.gov.uk uses cookies to make the site simpler. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. What do I do about my concessionary bus pass? Please note the Bus Pass system is separate to other Council systems and requires its own login information. For further information see www.gloucestershire.gov.uk/fairprocessing. You may be eligible for financial support. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. You may need to provide proof of your new address. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Alternatively, you can renew your pass online. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. You need to check the expiry date and apply to the council for a new one if you're is due to expire. So, to find out if you're eligible and where to apply, get in touch with your local council. How long does it take to renew an older persons pass? Find out which bus company you wish to comment about on our bus operator contacts page. If your pass has been stolen, you should call 0345 200 0388 to replace it. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be Your new pass will be not sent until a week before your old. The cookie is used to store the user consent for the cookies in the category "Analytics". You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. In the unlikely event that your pass does not arrive, you should call 01452 426265. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. Copyright 2023 Wisdom-Advices | All rights reserved. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. The way of applying may be different to the way you applied in Gloucestershire. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. It costs 10 for a new card. You'll need your current pass in order to renew. I am a disabled pass holder, will I receive a bus pass renewal letter? Are senior bus passes renewed automatically? What do I do about my concessionary bus pass? Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. This should include: -. If you cannot apply online for any reason please contact us. If you have an older person's pass that expires in the next two months renew online with the following links: -. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. Apply for your bus pass by visiting the GOV.UK website. Apply for a new age-related pass. The cookie is used to store the user consent for the cookies in the category "Other. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. It does not store any personal data. We only need this if you want us to contact you and we won't keep it once we've replied. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. http://www.nowcard.org/nowcardfaq.asp#FAQ23. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. Can I use my bus pass on Park and Ride Services and Airport Transport Services? If you have an age related pass or travel vouchers, we will automatically renew them when they expire. If you do not receive your new pass please contact our information line on 0345 600 0659. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. This can be done by visiting a participating library only. How long will my new bus pass be valid for? Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. We also use cookies set by other sites to help us deliver content from their services. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. system now generates new passes automatically at least a fortnight before the They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. Can I use my OAP bus pass on trains? Can I use my disability-related with a companion bus pass in other parts of England? Apply for or renew your bus pass. five years Your new pass will be valid for 2years. If you have not received this letter, call us straightaway on 01452 426265. You can start using your new pass immediately, just like you would with a new debit or credit card. What do I do with a bus pass which is no longer needed? If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. It is being used by the person whose photograph and name appears on the pass. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. You can renew your bus pass up to 8 weeks before it expires. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. Calls from mobiles are likely to be considerably higher than those from landlines. We send out renewed passes by the end of March. When can I use my concessionary bus pass in Gloucestershire? The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. This can be done online or at a participating library. Flexible support fund - available at . My new bus pass has been refused by the driver. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. You do not need to reapply for your bus pass. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. A 5 administration fee will be required for a replacement bus pass. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Continuing eligibility for a pass issued due to a . "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. You also have the option to opt-out of these cookies. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. The form will ask for a new passport-sized photo, which will be printed on their new card. What is the cause of the card not working? 1 week before current vouchers expire. new pass.. You don't have to do anything, unless you have moved since we sent you your last pass. Please provide them with as much detail as possible about the journey you wished to make. If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. Please still, Older Persons bus passes will normally be automatically renewed. Freedom Pass expiring: How and when to renew London travel permits. Some bus services are changing. If you've had a concessionary bus pass for the last five years, you might . Where you caught it and at what time, along with your destination. Auto-renewal for an older person's bus pass. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. Update or cancel a card. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. If you pass does not register on the card reader on the bus, we won't know the pass is being used. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. applies to approximately 12,000 people, the vast majority of whom are If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. This form can be completed and returned in the envelope provided with your form. However, you may not be allowed to use your bus pass on night buses i.e. Disabled person's bus pass . But opting out of some of these cookies may affect your browsing experience. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. Forgotten your Username? Two weeks before your current bus pass expires you should receive a new bus pass in the post. This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Collecting an application form from your local library. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. Major investment in boroughs schools continues! Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. The day and date you experienced difficulties. All rights reserved. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Application forms for the 'English National Concessionary Travel Scheme . Changes To Renewal Of Concessionary Bus Passes. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. Learning impairment that has resulted in an arrested state of development before adulthood. See. There is no need to contact us until we get in touch with . You can make updates to the following details before your bus pass renews: your appearance. You can apply for your renewal bus pass online. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. Do not include common words or names. No, your bus pass cannot be used on National Express services. Please note you will require your customer number to complete the form (This can be found on your renewal letter). Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. Other Scottish passes arent accepted on the trams. Applicants whose pass was issued due to a disability will continue to be automatically renewed. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. Customers will receive their new pass to the registered address at least1 week before their current pass expires. These cookies track visitors across websites and collect information to provide customized ads. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. This cookie is set by GDPR Cookie Consent plugin. Read and contribute to the 20 readers' comments . I have moved into Gloucestershire. This can be your email address or set to something memorable for you. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. I have moved out of Gloucestershire. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. all that. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. Renewing your Bus Pass. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility.