Then I was told in early December that it was going into production the next week. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. You were advised that the payments would be acceptable. Every interaction with this company is terrible. See our Beginners Guide to Buying a Hot Tub. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. We purchased on June 2020 delivered 5/21. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. They ended up canceling my order after i made 3 payments. Shoulder & Calf Jets. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. He found it buried under some expanding foam. Home - LPI, Inc. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. It has been over 200 days since I paid for a hot tub from LPI that I never received. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. BUYER BEWARE!!!!!!! Stay away from Catalina Spas!! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Beware. Your new hot tub is a major financial investment. Now they won't return my calls or emails. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. 2023 AB Media Inc. All rights reserved. Every time I call back I end up on hold and nobody ever picks up the call. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Steve and Jason both are great and their delivery service crew also. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. June 11, 2022 Posted by: grady county, ga zoning map . RUN FROM LPI INC!!! There have been 32 payments in the . Filters are an essential part of keeping your hot tub water clear and pleasant. Scotty Baker . 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. See details. A representative from the company will contact the customer, today, to discuss alternative options. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? He then sent me a message saying hes canceling the order. They do not stand up to their warranty! It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. I placed an order for a hot tub cover replacement from LPI. How did you get rid of it? At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. Average of 54 Customer Reviews. Im out 500$ , my credit is down 100 points and i have no hottub. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. The reason for the change remains uncertain, however, the brands they market have remained the same. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. "We are thrilled to become part of the LPI family. We purchased an aqua living spa November 2021. Provincial ease meets rustic refinement in our dust aqua accent cabinet. ), then we have the best 4 person hot tubs for you! Its not how most major manufacturers do it, but that is how they are going. BBB is here to help. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. View Aqua Living's profile on LinkedIn, the world's largest professional community. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. Aqua Living Factory Direct is . This field is for validation purposes and should be left unchanged. He found a wire was not connected at the factory. lpi aqua living. A leak from your hot tub might be alarming, but its often easily fixed. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. What else is the plan. 4.71 out of 5. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. We are currently waiting on quotes from technicians in your area. Response. Curious about LPI / Aqua Living / Dr Wellness - What's The Best Hot Tub I purchased a tanning bed in 2017 for 2300.00. I don't think Dr Wellness has a tub anywhere near 20k. We told them at that time that we had called and cancel our order and received a confirmation. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. The screws they use are not suited for the elements. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. I went to the lpi website to file a service request and discovered the website was down. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. So he came out again. A corner hot tub might be just what youre looking for. Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. . I just want my money back. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Staples hold the wood frame together. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. What state do you live? Several weeks went by and they never showed up. Some kind words from our happy hot tub owners! Spas - Aqua Living Factory Outlets They are cheaply made and are not very energy efficienct. After going home, we did research on LPI, INC and found that they were not a reputable company. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: I'm not sure who has the better job at LPI, their CEO or **** in shipping. The guy that delivered my hot tub that Danielle suggested was awesome. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. The cover was so misaligned that i can see through the center into the tub. LPI, Inc. | Complaints | Better Business Bureau Profile So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. The decision to end our domestic dealer programs was an extremely tough one. . Everytime the breaker is turned on the tub immediately trips it again. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. Wonder what the long-term implications on quality, service/warranty is. I want my tub replaced or refunded in full. So it's mickey moused back together. So they obviously didn't test it. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Dig through our best stories from the magazine, all sorted by category for easy surfing. LPI Inc. Reviews, Ratings | Manufacturing near 506 Twin Oaks Dr I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. It came in December of 2021. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". Foam in your hot tub is a sign of contaminants. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. . I had very similar situation. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). Factory Installed Ozonator - INCLUDED. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. AWFUL. Covid has changed the game. Get tips on how to clean different types of jetted tubs and spas. But what do they cost and will the initial price tag be worth it to you? Fortunately, issues with your spa heater are often easily fixed. FOR SALE! This field is for validation purposes and should be left unchanged. . All products are proudly made in the USA. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. I told the guy it is hands down the worst buying experience Ive ever had online in my life. Gary was great with information and able to answer all our questions without any pressure. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. I'm still in my first year of owning this joke of a hot tub. No I sent a email and they said they would try to start building it at the end of October. Aqua Sketch 1 | CIRCLE ART - Nordly Living Beat local competitors. New Patient Forms; About; Contact Us; lpi aqua living. Does your spas high limit thermometer trip unexpectedly? It took 8 months to get the extra filters that I purchased at original purchase date. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. 151 customer reviews of Aqua Living Factory Outlets. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. They only care of you pay and once that happens they can stall you for years and never give you anything. I then filed another claim about a month later because they didn't replace the front panel. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market.