settlement administrator or your attorney for any updates regarding The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. According to the consumer group Which?, Viagogo's terms and conditions say . The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Viagogo withholding refunds for cancelled events, Which? finds We take no responsibility for such issues. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. I have been fighting with viagogo since October of 2021 with an canceled event. 5.2 Violations, Termination and Suspension. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. To be a member of this Site, You must agree to accept the terms in this Agreement. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Terms and Conditions. Can I Get a Refund from Viagogo? - GetHuman This does not prevent us from varying these terms without reference to them. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. What is the viagogo complaint handling process? About Us says firm changed policy to deny refunds if tickets can be used in 2021. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. Generally; My event is cancelled or postponed - What do I do? You warrant that you are over 18 years old and have the legal capacity to make the transaction. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Take a look at our advice on writing a letter before you make your claim. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Top Class Actions is a legal news source Viagogo customers are struggling to get refunds for cancelled and We may investigate complaints and violations of our policies. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. In the case of refunds, we appreciate our customers' patience while we process their request.'. 'It's clear as night and day the 2020 event is cancelled.'. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Note that this is separate from any Tax viagogo is required to charge on its fees. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. administrator or law firm. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. FanFair Alliance - Ever get the feeling you've been cheated? Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. 4.2 Stolen Property. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace Even if you are, it's likely to be a more complicated process. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. They did not send me my ticket information until the day before the concert. 5.4 Making Adjustments. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. The Weeknd Tour 2023. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. Rufus Du Sol Tickets. 1. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. 2.9 a) Exception to Sellers Obligation to Confirm. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Taylor Swift Tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. You may only use the Services if You can legally enter into and form binding contracts. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Why can't I see my order or sale in my account? Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Viagogo will keep saying they already paid you but they will never show you the proof of payment. One Direction Tour 2023. We often link to other websites, but we can't be responsible for their content. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. 2.18 Merchant Description. 2.10 Collecting Payment. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. You also warrant that you own the tickets. The law catches up with viagogo - event promoters and music fans are When We receive an offer by bank transfer, We will check to see if the bank account is valid. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Additional information can be found in our FAQs and on the ticket details pages. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . 2.17 Season Cards. ', Beware of this fake Disney+ phishing email. Go on and tell us about your poor consumer experience. 2.4 Listing. Customer Files Viagogo COVID-19 Ticket Refund Class Action Thus, the ticket price shown (before our fees) may include Tax as appropriate. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Privacy Policy | 21 December 2016 at 10:00PM in Theatre, concert & events tickets. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Justin Bieber Seemingly Cancels Remaining Justice World Tour Dates Amid Taylor Swift Tickets. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. . It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. 6.2 Waiver of Consequential Damages; Liability Limit. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". 2.6 Making an Offer. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. We cannot control the policy of third-party resellers.'. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. Viagogo promises "a full refund" if any problem arises, while Get Me In! How do I find tickets I've already downloaded? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Calls for cancellation and refunds as Elton John postpones tour dates expected to be mailed out. Copyright (c) 2006-2023, viagogo AG. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. However, despite the official announcement . Arctic Monkeys Tickets. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. viagogo is a global online marketplace for live sport, music and entertainment tickets. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. 2.16 Claims under the viagogo Guarantee. Join The National Math and Science Initiative Class Action, Today! I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. Let us know in the comments! I have lots of interesting documentation. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. 684 Posts. 3.2 Other Information. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. 6.7 Third Party Information. It's unlikely you'll get the delivery costs or booking fees back, though. We will contact you. This is so we can promote the sale of tickets and items that You list for sale. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Waste Management Phoenix Open Ticket. If tickets are not consecutive, then the Seller must create a separate listing. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Report Fraud At no time do We provide the Buyer's payment information to the Seller. By clicking a link you are consenting to this. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . 1. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. You will need a username and password to access the Site and use the Services. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. As well as was able to select what section I wanted to be in for the price I had selected. Rob Davies. Required fields are marked *. Ticket-holders to postponed events will be able . A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. They do not say they are going to charge such fees per a ticket . In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. They take your money with no intention of even giving you anything for your purchase. If your event has been postponed, you do not need to return your ticket. status of any class action settlement claim. Viagogo denies withholding refunds for gigs hit by coronavirus 6.10 Notices. I sent our ticket numbers but Opera Australia said they were not theirs. It will stay valid for the new date. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Even after I provide my bank statement to them and their . Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Ive been told a refund is coming in 10 days 4 times now. 4.1 Double Posting and Removal of Tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. It states that if an event organiser offers tickets to . Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Estereo Picnic Tickets. 2. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Generally; If an event is cancelled - you do not have to do anything. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. 6.5 Tax Indemnity. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . We cannot commit to next year, Taylor said. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. As well as charged me double the amount. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. I'm Travelling - where and when will I receive my tickets? Take a photo of a faulty item and add a brief description. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Far too many 3rd parties in there. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Romeo Santos Tour 2023. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? The 33-year-old announced . Welcome to viagogo's online ticket exchange (the "Site"). TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. Moreover, this appears to have been Viagogos policy for an extended period. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. has spoken to a number of ticket holders who have been denied refunds for cancelled events. You agree . You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Gather all the information you have on the purchase. FanFair publishes a guide for getting a refund from Viagogo If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. 2.5 Tax on Seller Proceeds. My partner has a job where he is required to go away at the last minute. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Can I pick up my tickets instead of having them shipped? Which? Faye has now been refunded by her bank after making a chargeback claim. They keep finding excuses as to why it has not been processed. Instead, it sat on your $2,031. Please add me to this list as I am almost 100% sure I got scammed. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 2.12 Seller Payment. Arctic Monkeys Concert Tickets. The court would need to determine which Class members would choose the voucher over a cash return as per the company. Viagogo is a ticket marketplace for concerts, sports and theatre events.