Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo says it paid me in November, but it has not turned up in my account. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Your experience can help others make better choices. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Visit the Payment Methods section to update the details. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. 7.1 Ownership of Intellectual Property. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. How to get a refund, repair or replacement. This rating has decreased by -15% over the last 12 months. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. How sellers get paid Save as much as you can and opt for investment trusts over trackers. I went back to Viagogo to ask for a refund. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Help! Is Viagogo Legitimate??????? - The Student Room I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. 3.1 Accurate Descriptions. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Ask a question about Viagogo in Booking Services. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. 2.7 Payment Authorization. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. @vrbavojtech. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You are viewing the PayPal Community Archives. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Viagogo Salaries in Limerick, Ireland | Glassdoor I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. From 17 January, it will have to make changes such as identifying when sellers are. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) 4.2 Stolen Property. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Visit the Payment Methods section to update the details. Have we let energy giants make too much profit? A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. I sold my tickets on Viagogo as a sate sale. 9 Dec 2022 - Seller Support Associate . Pay by PayPal, a free service to pay online without sharing your financial information. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. What is the viagogo complaint handling process? 3.2 Other Information. 2.6 Making an Offer. 5.1 Investigations. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Phoenix Suns Tickets. You warrant that you are over 18 years old and have the legal capacity to make the transaction. 6.7 Third Party Information. 6.9 Change or Suspension of Site. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Sellers: once your tickets have sold, viagogo charges a service fee. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Viagogo: MPs warn music fans not to buy from ticketing site What are the viagogo Terms and Conditions? All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Limited access. 2.5 Tax on Seller Proceeds. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. That helps us fund This Is Money, and keep it free to use. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. We do not write articles to promote products. viagogo - Buy & Sell Concert, Sport & Theatre Tickets You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. The companys full name, according to a well-placed source, is Global Experience Solutions. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. How to spot a fake, fraudulent or scam website. 2.4 Listing. Join the 36,151 people who've already reviewed viagogo. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Buyers: viagogo charges a service fee on top of the ticket price. I want to ask if anyone know their custumer service valid e.mail ? Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. 0. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. We will not allow You to buy or sell tickets before You have registered with Us. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you.