0000001176 00000 n This site uses cookies and by using the site, you are consenting to this. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. 0000156098 00000 n Continuously promote a performance-driven culture and always work towards reaching for amazing. 0000001450 00000 n "I am . When typing in this field, a list of search results will appear and be automatically updated as you type. Director, Revenue Assurance (TTEC Digital) - Remote at TTEC 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000022600 00000 n PR Newswire (US) Full Year 2022. When it comes to your customers, only the best technology will do. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000035148 00000 n CE1Q Tuchman continues, "I'm more excited than ever about our business. TTEC Holdings, Inc. is a customer experience (CX) technology and services company. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. 0000042702 00000 n TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. From data to insight, and insight to business value. 0000012659 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. 0000037328 00000 n 0000040915 00000 n 0000030939 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Technology Ecosystem | TTEC TTEC Announces Record Third Quarter 2021 Financial Results - PR Newswire About Us. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000020166 00000 n READ THE CASE STUDY. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000016806 00000 n TTEC | LinkedIn 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. The Company provides . Customer Experience Pioneer and Industry Innovator TeleTech Announces End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Bringing smiles is what we do at TTEC for you and the customer. Find and engage customers across all channels to accelerate growth. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. Don't wish for happy customers. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. Contribute ideas and improvements for software products . Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. Your customer's journey, guided by technology. 0000009922 00000 n TTEC hiring Trainer in Athens, Attiki, Greece | LinkedIn Privacy Policy. 0000124652 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Please indicate that you are willing to receive marketing communications. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000105286 00000 n We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Privacy Policy. 0000026716 00000 n 3 years or more of data analysis experience or equivalent experience. 0000125245 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. TTEC Announces Third Quarter 2022 Financial Results Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000017236 00000 n 0000007228 00000 n News Apr 16, 2021. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Want more insights every month, delivered to your inbox? Get the agile tools to transform your total experienceone stage at a time. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Learn why we use cookies and how to manage your settings. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). The people, processes, and platforms to optimize your contact center. Yes, it is possible. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000038100 00000 n The best outcomes. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000050107 00000 n trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream 0000194413 00000 n TTEC Holdings, Inc. (TTEC) Q4 2022 Earnings Call Transcript TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. AI and automation trends, High-tech goes all-in Get better at textingthem. 0000008248 00000 n I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . The experience economy has created an explosion of interaction volumes across a myriad of channels. 0000031554 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. 0000007344 00000 n 0000004257 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. We're here to help. practices and strategy, Want to reach more customers? We combine leading technology partnerships and the CX expertise to enable your success. It operates through two segments: TTEC Digital and TTEC Engage. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Operating Income was $168.5 Million or 6.9 Percent of Revenue. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. amazing customer 0000006260 00000 n Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. About Us. Effective tax ratefor the full year is estimated between 22 and 24 percent. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. "I'm thrilled to join TTEC at this pivotal time. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. TTEC - Recent News & Activity - Crunchbase Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. hb``Pf``AX8> 9K?0bF Privacy Policy. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Then manage and measure it all through a single platform to grow customer lifetime value. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. Every channel, in sync, all the time. Director, Revenue Assurance (TTEC Digital) - Remote Digital and Technology Jobs | TTEC - TTEC Jobs We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. Humanify(R) @Home. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. TTEC Jobs: TTEC Careers | TTEC Jobs | Job Openings TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. There are three types of analytics. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . TTEC Digital hiring Director, Big Data Engineering - Remote Canada in Reduce cost and improve CX with recommendations from your front-line employees. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. TTEC hiring Senior Network Engineer in Hyderabad, Telangana, India What if we told you that you could deliver personalized customer experiences across every channel at scale? 0000006368 00000 n The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000001643 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Customer Service Representative - Automotive Enthusiast Remote USA Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. 28 44 TTEC Holdings announces Overland Park contact center, 450 jobs - Kansas Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000120061 00000 n Amazing Experiences Through CX Outsourcing and Sales Excellence - TTEC Get the agile tools to transform your total experienceone stage at a time. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". News Mar 2, 2021. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. 28 0 obj <> endobj xref Chantal Reed - Director EMEA Marketing and Market Engagement. TTEC and News Mar 19, 2021. Exceptional customer experiences start here. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 0000008629 00000 n And that is a smart move. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE - Yahoo! XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? _W+ TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Improve your business performance in any economic environment with our rightshoring and automation approach. Twilio Engage | Personalized customer experiences | Twilio On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. What You Bring to the Role. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. . Koskovich was previously COO at Telus . Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000074155 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000017350 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. 0000005907 00000 n 0000116155 00000 n At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. . Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. 0000010205 00000 n Design your CX to eliminate pain points and reduce churn. We combine leading technology partnerships _? mYBTn2[dhVar!#[i:2^/uszZT>lEd. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! 0000006957 00000 n The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Our TTEC work from home team has 41 preferred residency states. Learn why we use cookies and how to manage your settings. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream We combine leading technology partnerships and the CX expertise to enable your success. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. We help you design, build, operate, and. Reduce cost and improve CX with recommendations from your front-line employees. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter.