With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. I'M TRULY IMPRESSED. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Wisecars rtkelsek 2023 | Trustindex.io You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Please inform the car rental company straight away if your rental car gets damaged. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The rules that apply to the main driver also apply to any additional drivers. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. She was very kind and helpful! The price is at end only a quarter of thee rate! ago If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. www.wisecars.com. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If you're 65 or older, you may have to pay a senior driver fee. 21 helpful votes. Dear Sara,Thank you for contacting us! When picking up the car, every driver must present their licence. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars is an online vehicle rental broker. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you have any questions, please feel free to contact us. This information must be sent via email and give Wisecars the relevant details of the incident. Please read the following to know what is included/excluded in our coverage offers. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Manage Bookings Online - Wisecars - Wisecars We offer a price comparison of major and independent car rental suppliers around the world! Cancellation Protection can be purchased only at the time of booking and is not refundable. When you return your car, the car rental company will check it, and charge you for any damages. No way has this company got 4.5stars. Alternatively, just sign in or register using your Google or Facebook account. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. How To Cancel Wisecars Car Rental Comparison - JustUseApp What's Wisecars' cancellation policy? In all these cases, you will receive no refund of the money you have paid. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. What's Wisecars' cancellation policy? The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. What's Wisecars' cancellation policy? It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Some Car Rental Companies in some rental countries may also require an International Driving Permit. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Expired or provisional licences will not be accepted. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. One of our helpful agents will be in contact with you to address the request. Manage bookings effortlessly. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Expired or provisional licences will not be accepted. Wisecars employs limited use of cookies for your safety and does not store any personal data. Dominik B was very helpful and nice.However the site is not the best. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Fill in your personal information and state your request. All rights reserved. If you do not agree with any part of them, you must not proceed with your booking. Cancellation Protection can be purchased only at the time of booking and is not refundable. Renting a car and want to make sure you know how car rental works? If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. It is entirely up to the Car Rental Company whether they decide to do so or not. Mr. Mateusz. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I refused to pay and they refused to refund me my $535 back. It is entirely up to the Car Rental Company whether they decide to do so or not. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Special price and hope that it will be the same at location. Please note, we only delete personal data on the request of the individual. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. The Car Rental Company must give its consent to repairs and replacements. Anyone use WiseCar car rental? : r/travel - reddit Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. All rights reserved. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you have already provided us with your flight details, the car rental company will be able to track your flight. In such circumstances, we will cancel your booking with no liability whatsoever. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. What's Wisecars' cancellation policy? Alternatively, just sign in or register using your Google or Facebook account. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). All rights reserved. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Powered by. Wisecars cannot amend the drop-off time once the rental has already begun. In that case, special cancellation terms are presented during booking. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). It was very easy to make reservation and booked a rental car in a few minutes. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. There might be differences based on offers. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com When you rent a car, you will usually need excess coverage. This information must be sent via email and give Wisecars the relevant details of the incident. If additional information is required, the process may be extended for another 28 calendar days. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Read Customer Service Reviews of www.wisecars.com - Trustpilot Dear Allan,Thank you for sharing your customer service experience with us! This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Some of this include complete insurance and others do not include it at all. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. %title% %offer% Tbb. Wisecars Car Rental Comparison on the App Store Reduce your carbon footprint by selecting a greener car hire option. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Even worse, they've created hundreds of fake 'good' reviews to fool people. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Please read carefully the terms of the Car Rental Agreement before signing it. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit.