Its really that easy. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Really, I'm the first to have these issues? Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Other users have experienced problems with the app related to how it stores data on your PC. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. To start the conversation again, simply Simply delete this folder and the app should repair itself. You can try these methods to see if they work. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. I cant think of any big issues. 3. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. No, * Image on the television? So you should consider a couple of things like your WiFi connection. Youve probably already guessed the solution here. I've contacted Philips Hue Support but they don't know what they are doing. Both of these issues can be fixed with these quick tips and tricks. Rollback the version of the Hue Sync App. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. You are using an out of date browser. Refunds. Then the out/tv from the Sync box runs to the tv. Starting to hate the sync box. They both sample video and audio output to your monitor and have your Hue lights react accordingly. What is different about the Apple product that it doesnt work? Create an account to follow your favorite communities and start taking part in conversations. omissions and conduct of any third parties in connection with or related to your use of the site. Does anyone use an Apple TV 4k and is it working? Sometimes your App maybe gets messed up, so it would be having connection issues. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Dolby Vision not working - From apple tv - Apple Community User profile for user: Can You Control Your AC with a Smart Plug? Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. However for some users, they don't understand the charm in a practical moving watching experience. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. You must feel desperate at this time. All rights reserved. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. . Philips Hue Sync - Apps on Google Play NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Looks so much better and tidier. Users are divided on this particular feature. Go hands-free with voice For the connection issues, there will be many solutions, one method works for you but may not work for others. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Why Your Hue Sync Has Connection Errors (& How To Resolve) My Nvidia shield pro works brilliantly . Do You HAVE To Use The Kasa App For Your Kasa Devices? I have these issues as well. In order to try this fix, you need to delete your apps data. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. But you should ensure a steady internet connection for your Hue Sync Box. APs are also best used for devices that dont require a 100% reliable internet connection. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. My LG tv has only HDMI ARC and not eARC. Both the new app and the new physical device have some issues that users are currently working out. Would anything change if you used an Ethernet cable between your router and the Hue bridge? Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. This wont harm your app or connected devices. , you may have some common issues with it. Navigate to the HueSync folder (Roaming or Local). What if rolling back the upgrade doesnt do the trick? There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Thanks! Losing Signal While Using Secondary HDMI Ports. Once those devices are good to go, youll need the Hue app. 6. Download the Hue Sync mobile app from the App Store or Google Play Store. Apple TV 4K, Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. If you havent done that yet, first install your Hue Bridge. Continue holding the BIND and EJECT buttons for 10-15 seconds. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. This will show you a folder full of data for all of your apps. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Additionally, software problems are typically more common and may require several steps to fix. You can open it by typing %appdata% in the taskbar. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Why cant we view Dolby Vision content when using the Denon receiver? Luckily, there's an easy way to fix this. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Learn more about brightness. 8. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. I think almost everyone will like to watch movies, listen to music and play games. If possible, we would also recommend updating the Philips Hue TV sync box. However, it just supports 60Hz inputs currently. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge.